Shipping & returns

Delivery times

Orders for delivery within Nairobi will be dispatched by motorcycle courier and delivered within 48 hours.

Up-country orders will dispatched by Posta's Expedited Mail Service (EMS) to the nearest collection point and delivered within 10 working days.  We will contact you in advance of shipment to confirm your preferred Posta collection point.


You have 7 days to make a return request after your order has been delivered.  You will receive 100% refund for your item plus shipping fees, if there is any problem with the item and also in the case of change of mind subject to:

  • Proof of purchase – the document handed over to you together with the product on delivery
  • Original packaging – the manufacturer's packaging and product labels must be returned with the item
  • Any free promotional items – gifts or accessories delivered with the purchased item
  • Resalable condition – except in the case of wrong items and defects, all goods must be returned in an unsoiled, resalable condition

Please Note we do not accept returns for items underwear and gym wear after the goods have been accepted.  For such purchases, please inspect the item carefully upon delivery and if necessary reject it on the spot.

For orders within Nairobi we will arrange for the returning item to be collected by motorcycle courier within 3 working days.  For up-country orders, the returning item must be returned to the nearest EMS acceptance centre with 3 working days of the return request. 

Once you return an item:

  • We will perform a careful quality check
  • If the claim is valid we will refund you according to your requested refund method
  • In most cases the process will take no longer than 7 days, but in some cases it may take up to 14 days from when your return request was submitted
  • If the claim is invalid the item will be sent back to you

Missing and damaged items

We will only be liable if the missing item or damaged is reported on delivery.  Please ensure to countercheck during pickup/delivery to confirm that all the mentioned items have been delivered and are free from defects.